SATISFACTION SURVEY RESULTS

At Kolob Canyon RTC, we diligently work to provide a high quality of care to both our students and their families.  To that end, we strive to get feedback from parents in key areas of our program to see where we are excelling and where we need to improve. Every parent receives a quarterly survey that they have the opportunity to complete.  We review this data with our Executive Team and make strategic plans on ways to improve our program.  Below are the average scores we received during the four quarters of 2016.  All scores are on a 10-point Lickert Scale witih 0 representing Strongly Disagree and 10 representing Stroney Agree.  10 would be the most favorable evaluation. 

9.3  Overall Program Score
9.4  Based on my experience thus far, I wouldn't hesitate to refer a friend or family member with a similiar need to Kolob.
9.1  I am very satisfied with the quality of therapy that my daughter is receiving and believe she is getting the help she needs.
9.4  I believe that in addition to therapy, my daughter is taking part in activities that are causing her to grow.
8.5  I am very satisfied with the academic instruction and support my child is receiving scholastically.
8.6  Communication from the program about my daughter and her activities is excellent.
9.2  I am satisfied that my daughter's physical needs (e.g. exercise, quality and type of food served, etc) are being met.
9.0  The admissions process was handled professionally and met my needs.
9.5  I believe that the facilities are nice, clean and adequate.
8.7  I believe that the Line Staff provide the level of safety and support my daughter needs. 
8.9  I am very satisfied with the psychiatric and medical care provided. 
8.9  The Office Manager has been prompt and professional in our interactions and has taken care of my finanical and other needs in a most satisfactory way.
8.9  In times of crisis or an emergency, I felt the program was readily available and provided the support I needed.
8.6  The Parent Education Program (seminars, webinars, etc) was very helpful for me.  As parents, we were given the tools we need to be successful with our daughter.  
9.2  The Discharge Planning was effective and helped us plan for the next step.